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Frederik Andersen
Deep Core Mining Inc.
Caldari State
0
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Posted - 2016.02.27 20:02:53 -
[1] - Quote
I can confirm that the delay is there.
made a ticket over 24 hours ago, and still no answer.
if this is continues, im going to stop playing eve again.
Ive played since 2005, with 3 accounts.
So ive paid my share more then 3 fold. |
Frederik Andersen
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2016.02.28 10:35:49 -
[2] - Quote
Leon Globe wrote:Frederik Andersen wrote:I can confirm that the delay is there.
made a ticket over 24 hours ago, and still no answer.
if this is continues, im going to stop playing eve again.
Ive played since 2005, with 3 accounts.
So ive paid my share more then 3 fold. Answer within 24 hours in most cases is pretty optimistic in most cases so don't be upset about it. I'd say give an answer a week or so to be answered before asking after it. A day is great though. Also while at it CCP your customer service Twitter account is lacking staff big time. I've probably sent 20 or so tweets during the past few months and none have been answered. Who knows how many more have not been answered that others have sent.
I agree, but I have had a break from eve for over a year.
comming back to 80mio isk and no ships is quite hard.
still no answer from support staff.
gonna give it a week more, before i contact my bank, and withdraw my money the hard way.
Yes i have paid for a plex, but did NOT recieve the plex from ccp. But they took my money from my bank account! |
Frederik Andersen
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2016.02.28 19:20:27 -
[3] - Quote
Aoi Litvyak wrote:Frederik Andersen wrote:
still no answer from support staff.
gonna give it a week more, before i contact my bank, and withdraw my money the hard way.
Yes i have paid for a plex, but did NOT recieve the plex from ccp. But they took my money from my bank account!
And get your account banned with no chance of ever getting it back? your bank can only do so many drawbacks before they mark you as fraudalent/no more drawbacks allowed, do you really want to waste one of them on this? Besides they dont work on weekends. 1, are you sure you were logged into the right account when you purchuased the PLEX on the account management page? 2, have you docked in a station and checked that its in the Redeemable items menu?
1. Yes, 100 % sure. looking at the transaction overview, I cant find the purchase.
But looking at my bank account, it shows as payed and transferred to CCP.
one week is more then enough.
Becouse I think the problem is the connection between Paypal and CCP.
So really I dont think CCP has a record of the purchase, in their database.
BUT I did not know, they did not work on weekends.
They did back in the old days, when i started playing. (2005) |
Frederik Andersen
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2016.02.28 20:47:00 -
[4] - Quote
Aoi Litvyak wrote:If you log in on Paypal and check the transaction history there, is it pending? It might be an issue on Paypals end, so yelling at CCP might not do much :)
nope not pending.
The transaction has been made.
But since its weekend, ill just buy another plex.  |
Frederik Andersen
Deep Core Mining Inc.
Caldari State
0
|
Posted - 2016.03.01 14:06:34 -
[5] - Quote
Still no answer from them. |
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